DEADLINE EXTENDED! For pharmacy owners who use or have previously used PharmOutcomes

DEADLINE EXTENDED TO 30TH OCTOBER 2024!

Important Update for action: Patient safety notification for contractors using EMIS PharmOutcomes IT system.

All pharmacy contractors are now required to undertake the actions detailed in the attached (summarised below):

1. Review and action the queue of notification emails within the PharmOutcomes system for the clinical services delivered by the pharmacy, in order of priority as set out in Annex 1.
2. Follow instructions for manipulating the suppressed post event messages (PEMs) held within PharmOutcomes as set out in the supporting documentation; and follow guidance for sending notifications to a GP practice where suppressed PEMs need to be sent.
3. If there are any concerns about potential patient harm because of delayed notifications following a pharmacy consultation, please report the incident using the ‘Learning From Patient Safety Events’ portal and use the code ‘PharmacyPEM’ for reporting purposes.
4. Pharmacists must consider and fulfil their duty of candour.
5. Return the MS Form to confirm completion of actions.

Contractors are requested to complete these actions by the revised deadline of 30th October 2024.  If you will be unable to complete the actions by this date, please inform your local commissioning team.

PharmOutcomes – Managing Service Notifications to GP practice