Annual Returns

There are a number of annual returns community pharmacies need to make.  These include:

Report Description Timing
Annual complaints Community Pharmacy contractors are required to prepare an annual report for complaints. This request will be sent to you from the South East Pharmacy Commissioning Hub Team via your NHSmail shared account. April
Data Security and Protection (DSP) toolkit Community Pharmacy Contractors are required to complete the online self-assessment toolkit. The toolkit can be accessed here June
Community Pharmacy Assurance Framework (CPAF) Completion of CPAF is a requirement of the Terms of Service. Therefore, pharmacy owners must complete the screening questionnaire and, if required, the full CPAF questionnaire.
The CPAF screening questionnaire is available to complete in June / July each year via the NHS Business Services Authority (NHSBSA) Manage Your Service (MYS) portal.
If you have a query about accessing the questionnaire, please email including your pharmacy ODS/F code and pharmacy contact details.
Workforce Survey Since 2022, it has been a contractual requirement for pharmacy owners to complete the annual community pharmacy workforce survey. The NHSBSA sends an email to pharmacy owners containing a link to the survey which is open for eight weeks. October – December (exact date TBC)