Handling Difficult People Training

As part of the Health & Wellbeing Project, the team are offering these 1.5hr online training sessions, aimed at both new and experienced staff in service user/patient-facing roles.

You’ll learn:

• Why patients may get angry and upset and the traps we can fall into
• How to further develop effective communication skills
• How to enhance skills for defusing situations with dissatisfied patients

Choice of Dates (held virtually):

• Wednesday 6^th July (9.15-10.45am), or
• Wednesday 20^th July (9.15am- 10.45am)

To book, complete this short form.

Questions?  Contact jess.waithe@nhs.net H&W Project Manager – Primary Care Pilot