Handling Difficult People Training

6th July 2022 9.15-10.45


As part of the Health & Wellbeing Project, the team are offering these 1.5hr online training sessions, aimed at both new and experienced staff in service user/patient-facing roles.

You’ll learn:

  • Why patients may get angry and upset and the traps we can fall into
  • How to further develop effective communication skills
  • How to enhance skills for defusing situations with dissatisfied patients

Choice of Dates (held virtually):

  • Wednesday 6th July (9.15-10.45am), or
  • Wednesday 20th July (9.15am- 10.45am)

To book, complete this short form.

Questions?  Contact jess.waithe@nhs.net H&W Project Manager – Primary Care Pilot