FAQs

Below are some of the questions contractors regularly ask:

AKI Medicines Sick Day Rules Cards – Where can I get AKI Card supplies or cards in other languages?

Annual Returns – What mandatory annual returns am I required to make?

Apprenticeships & Training – Where can I find out about apprenticeship & training options?

Ask for ANI – Where can I find out about this domestic abuse support scheme?

Asthma Inhalers – What are the current prescribing guidelines?

Asylum Seekers & HC2 Certificates – What should I do if an asylum seeker does not have an HC2?

Certificate of Conformity (CoC) – Where do I send my Certificate of Conformity for Specials?

Common Conditions – Which conditions can be referred to pharmacy by GPs?

Children’s Flu Vaccinations – Where can I get training and resources for this service?

Contract Applications/Market Entry – Where can I find out about current applications?

CPAF Visits – Why am I having a CPAF visit and how do I prepare?

Data Security and Protection Toolkit – Where can I view the presentation slides for the DSPT Toolkit 2026 Workshop?

DBS Checks – How do I obtain DBS checks? Do I need a DBS check to provide services?

Dental Health Fact Sheets – Where can I get resources on dental health?

Diabetes Support – Where can I learn more and direct patients with diabetes?

Discharge Medicines Service (DMS) – Where can I find out about the PharmOutcomes DMS process?

Domestic Abuse – Where can I signpost patients regarding domestic abuse?

Drug Tariff – Where can I obtain an up-to-date copy of the Drug Tariff?

Emolients – What are the fire risks in emolients?

EPS Tokens – Where can I order EPS tokens and other stationery?

Fraudulent prescriptions – What should I do if I suspect a prescription is forged?

Hospital FP10’s – Frimley – Can a prescriber make an extension to the 14-day supply rule?

Independent Prescriber Training – Who can I contact about funding?

Integrated Care Boards (ICBs) – Which is my local ICB?

Local Formulary – Where can I find out more?

MAR Charts – Where can I order MAR Charts for carers?

Medicines Compliance Aids (MCAs) – What is the policy regarding supporting patients with MCAs across Thames Valley?

Mental Health Support – Where can I get support or refer patients?

Minor Eye Complaints (MECs) service Oxfordshire – Where can I refer patients?

Manage Your Service (MYS) – How can I register for the online NHS BSA portal?

Needlestick Injury Service – Who can I contact in case of a needlestick injury?

New Contractors – I have taken on a new contract in Thames Valley, how can I get support?

NHS Profile Manager – How can I register/login to the NHS Profile Manager?

NHS Service Finder – Where can I find non-public contacts for GPs and signposting information for other NHS services?

ODS Code Change – What do I need to do if my pharmacy is location or ownership is changing?

Oxfordshire APL/DAPL – Dynamic Approved Provider List (DAPL) – How can I join the Oxfordshire APL to deliver locally commissioned services?

Patient Satisfaction Survey – What are the requirements?

Payment Timetable & Deadline Tracker – Where can find details of service claim deadlines and payments?

Pharmacist Foundation Training – What is changing from 2025/26?

Pharmacy Closures – What do I need to do if I wish to close the pharmacy for Learning and Development during core hours?

PNA – Where can I find out more/view the PNA for my area?

Pre-Reg Grant – How do I apply for/find out more about the pre-reg grant?

Prescription Direction – How can I raise a complaint?

Prescription Types – How can I tell if  a prescription is valid?

Primary Care Networks (PCNs) – Where can I find out more?

Purple Drank/Lean – What is it and what advice should I give?

Real Time Continuous Glucose Monitoring (rtCGM) – Where can I find out more?

Real Time Exemption Checking (RTEC) – How does RTEC work and how can I register?

Safeguarding – Where can I direct a safeguarding concern or find safeguarding training?

Sexual Health Services – Where can I find sexual health services provide in Bucks, Berks and Oxfordshire?

Signposting – Where can I find customer signposting information?

Smart Cards – Who do I contact to obtain a Smart Card or if I have a Smart Card issue?

South East Pharmacy and Optometry Commissioning Hub Team – Who should I contact with commissioning and contracting queries?

Stationery – Where can I order stationery such as EPS tokens  and prescription receipts?

Summary Care Records (SCR) – How can I access SCR?

Supply Issues – How can I communicate Medicines Supply Issues?

Temporary Pharmacy Closure – What do I need to do?

Training Resources – Where can I access my free online pharmacy training resources?

Translated Health Resources – Where can I signpost patients to foreign language health information?

Translation Services – How can I arrange translation services for a patient?

Whistleblowing Policy – Appointing a Freedom to Speak Up Guardian