The direction of prescriptions by a GP to a specific pharmacy is considered unethical by the BMA, CPE and GPhC. If a contractor believes this is happening there are specific steps that need to be taken to raise a complaint. The Area Team have a process which contractors should follow.
In order for the Area Team to take forward the issues they need to have details of specific incidents . The patients should to write to the area team or if they prefer e-mail the following information :-
- Date of Birth
- Telephone number
- Date and time of the incident
- Details of what happened including the name or names of the people they spoke to
- Explicit consent for the area team to investigate on their behalf and
- Consent for the area team to pass the information on to the practice for their response.
The Area Team’s expectation is that once a complaint has been passed to the practice they should respond in 10 working days . This is not mandatory but considered best practice.
If patients wish to email they should send their complaints to: firstname.lastname@example.org
All the complaints from the patients will be handled by the Complaints Team according to the NHS England Complaints procedure.