Resources

 Below are some of the questions contractors regularly ask:

• AKI Medicines Sick Day Rules Cards – Where can I get AKI Card supplies or cards in other languages?
• Annual Returns – what mandatory annual returns am I required to make?
• Antibiotic Formulary – Where can I find my Local Antibiotic Formulary?
• Apprenticeships & Training – Where can I find out about apprenticeship & training options?
• Ask for ANI – where can I find out about this domestic abuse support scheme?
• Asthma Inhalers – what are the current prescribing guidelines?
• Asylum Seekers & HC2 Certificates – what should I do if an asylum seeker does not have an HC2?
• Certificate of Conformity (CoC) – Where do I send my Certificate of Conformity for Specials?
• Clinical Waste
  • Who can I contact with queries about collections?
  • Which medicines are hazardous?
  • How should waste be separated and disposed of?
  • How do patients arrange disposal of waste and needles at home?
• Common Conditions – which conditions can be referred to pharmacy by GPs?
• Contract Applications/Market Entry – where can I find out about current applications?
• Controlled Drugs
  • How can I arrange for CD destruction?
  • How can I report an incident?
• CPAF Visits – why am I having a CPAF visit and how do I prepare?
• DBS Checks – How do I obtain DBS checks? Do I need a DBS check to provide services?
• Dental Health Fact Sheets – where can I get resources on dental health?
• Diabetes Support – where can I learn more and direct patients with diabetes?
• Discharge Medicines Service (DMS) – where can I find out about the PharmOutcomes DMS process?
• Domestic Abuse – Where can I signpost patients regarding domestic abuse?
• Drug Tariff – Where can I obtain an up-to-date copy of the Drug Tariff?
• EPS Tokens – Where can I order EPS tokens and other stationery?
• Fraudulent prescriptions – what should I do if I suspect a prescription is forged?
• Healthy Living Pharmacy
  • Where can I find HLP resources?
  • Where can I get support/training for HLP campaigns?
• Hospital FP10’s – Frimley – can a prescriber make an extension to the 14-day supply rule?
• Independent Prescriber Training – Who can I contact about funding?
• Integrated Care Boards (ICBs) – Which is my local ICB?
• Local Formulary – Where can I find out more?
• MAR Charts – Where can I order MAR Charts for carers?
• Medicines Compliance Aids (MCAs) – What is the policy regarding supporting patients with MCAs across Thames Valley?
• Mental Health Support – where can I get support or refer patients?
• Minor Eye Complaints (MECs) service Oxfordshire – where can I refer patients?
• Manage Your Service (MYS) – how can I register for the online NHS BSA portal?
• New Contractors – I have taken on a new contract in Thames Valley, how can I get support?
• NHS Email Account
  • How can I apply for an NHS Email account?
  • How can my regular locum get an NHS Email so they can access the pharmacy’s shared mailbox?
  • My NHS Email account has been set up in the incorrect format – what can I do?
• NHS Profile Manager – how can I register/login to the NHS Profile Manager?
• NHS Service Finder – Where can I find non-public contacts for GPs and signposting information for other NHS services?
• ODS Code Change – what do I need to do if my pharmacy is location or ownership is changing?
• Oxfordshire APL/DAPL – Dynamic Approved Provider List (DAPL) – How can I join the Oxfordshire APL to deliver locally commissioned services?
• Patient Satisfaction Survey – What are the requirements?
• Payment Timetable & Deadline Tracker – Where can find details of service claim deadlines and payments?
• Pharmacy First – Where can I find details of the new service
• Pharmacist Foundation Training – what is changing from 2025/26?
• PNA – Where can I find out more/view the PNA for my area?
• Pre-Reg Grant – How do I apply for/find out more about the pre-reg grant?
• Prescription Direction – How can I raise a complaint?
• Prescription Types – How can I tell if  a prescription is valid?
• Primary Care Networks (PCNs) – where can I find out more?
• Psychoactive Substances Act 2016 – Where can I find out about the new law on “legal highs”?
• Purple Drank/Lean – What is it and what advice should I give?
• Real Time Continuous Glucose Monitoring (rtCGM) – where can I find out more?
• Real Time Exemption Checking (RTEC) – how does RTEC work and how can I register?
• Safeguarding – Where can I direct a safeguarding concern or find safeguarding training?
• Sharps Waste – What are the arrangements for sharps waste in Oxfordshire?
• Signposting – Where can I find customer signposting information?
• Smart Cards – Who do I contact to obtain a Smart Card or if I have a Smart Card issue?
• South East Pharmacy and Optometry Commissioning Hub Team – who should I contact with commissioning and contracting queries?
• Stationery – Where can I order stationery such as EPS tokens  and prescription receipts?
• Substance Misuse – Where can I find guidance on delivering the service?
• Substance Misuse – Where can I refer young people with substance use issues in Oxfordshire?
• Summary Care Records (SCR) – How can I access SCR
• Supply Issues – how can I communicate Medicines Supply Issues?
• Temporary Pharmacy Closure – What do I need to do?
• Training Resources – Where can I access my free online pharmacy training resources?
• Translated Health Resources – Where can I signpost patients to foreign language health information?
• Translation Services – How can I arrange translation services for a patient?
• Whistleblowing Policy – Appointing a Freedom to Speak Up Guardian 

Useful Links

• Alzheimer’s UK
• Autism Berkshire
• Cancer Insight Pharmacy Newsletters by Cancer Research UK
• Centre for Pharmacy Postgraduate Education (CPPE)
• Frimley ICB
• Health & Social Care Information Centre (HSCIC)
• Healthwatch
• NHS England
• Oxfordshire & Berkshire West (BOB) ICB
• Oxfordshire Public Health
• Oxfordshire Safeguarding Children Board
• Pharmacist Support
• CPE