Resources
Below are some of the questions contractors regularly ask:
- AKI Medicines Sick Day Rules Cards – Where can I get AKI Card supplies or cards in other languages?
- Annual Returns – what mandatory annual returns am I required to make?
- Antibiotic Formulary – Where can I find my Local Antibiotic Formulary?
- Apprenticeships & Training – Where can I find out about apprenticeship & training options?
- Ask for ANI – where can I find out about this domestic abuse support scheme?
- Asthma Inhalers – what are the current prescribing guidelines?
- Asylum Seekers & HC2 Certificates – what should I do if an asylum seeker does not have an HC2?
- Certificate of Conformity (CoC) – Where do I send my Certificate of Conformity for Specials?
- Clinical Waste
- Common Conditions – which conditions can be referred to pharmacy by GPs?
- Contract Applications/Market Entry – where can I find out about current applications?
- Controlled Drugs
- CPAF Visits – why am I having a CPAF visit and how do I prepare?
- DBS Checks – How do I obtain DBS checks? Do I need a DBS check to provide services?
- Dental Health Fact Sheets – where can I get resources on dental health?
- Diabetes Support – where can I learn more and direct patients with diabetes?
- Discharge Medicines Service (DMS) – where can I find out about the PharmOutcomes DMS process?
- Domestic Abuse – Where can I signpost patients regarding domestic abuse?
- Drug Tariff – Where can I obtain an up-to-date copy of the Drug Tariff?
- EPS Tokens – Where can I order EPS tokens and other stationery?
- Fraudulent prescriptions – what should I do if I suspect a prescription is forged?
- Healthy Living Pharmacy
- Hospital FP10’s – Frimley – can a prescriber make an extension to the 14-day supply rule?
- Independent Prescriber Training – Who can I contact about funding?
- Integrated Care Boards (ICBs) – Which is my local ICB?
- Local Formulary – Where can I find out more?
- MAR Charts – Where can I order MAR Charts for carers?
- Medicines Compliance Aids (MCAs) – What is the policy regarding supporting patients with MCAs across Thames Valley?
- Mental Health Support – where can I get support or refer patients?
- Minor Eye Complaints (MECs) service Oxfordshire – where can I refer patients?
- Manage Your Service (MYS) – how can I register for the online NHS BSA portal?
- New Contractors – I have taken on a new contract in Thames Valley, how can I get support?
- NHS Email Account
- NHS Profile Manager – how can I register/login to the NHS Profile Manager?
- NHS Service Finder – Where can I find non-public contacts for GPs and signposting information for other NHS services?
- ODS Code Change – what do I need to do if my pharmacy is location or ownership is changing?
- Oxfordshire APL/DAPL – Dynamic Approved Provider List (DAPL) – How can I join the Oxfordshire APL to deliver locally commissioned services?
- Patient Satisfaction Survey – What are the requirements?
- Payment Timetable & Deadline Tracker – Where can find details of service claim deadlines and payments?
- Pharmacy First – Where can I find details of the new service
- Pharmacy First Clinical pathways webinars
- Pharmacy First Patient information videos
- Pharmacy First promotional resources
- Pharmacist Foundation Training – what is changing from 2025/26?
- PNA – Where can I find out more/view the PNA for my area?
- Pre-Reg Grant – How do I apply for/find out more about the pre-reg grant?
- Prescription Direction – How can I raise a complaint?
- Prescription Types – How can I tell if a prescription is valid?
- Primary Care Networks (PCNs) – where can I find out more?
- Psychoactive Substances Act 2016 – Where can I find out about the new law on “legal highs”?
- Purple Drank/Lean – What is it and what advice should I give?
- Real Time Continuous Glucose Monitoring (rtCGM) – where can I find out more?
- Real Time Exemption Checking (RTEC) – how does RTEC work and how can I register?
- Safeguarding – Where can I direct a safeguarding concern or find safeguarding training?
- Sharps Waste – What are the arrangements for sharps waste in Oxfordshire?
- Signposting – Where can I find customer signposting information?
- Smart Cards – Who do I contact to obtain a Smart Card or if I have a Smart Card issue?
- South East Pharmacy and Optometry Commissioning Hub Team – who should I contact with commissioning and contracting queries?
- Stationery – Where can I order stationery such as EPS tokens and prescription receipts?
- Substance Misuse – Where can I find guidance on delivering the service?
- Substance Misuse – Where can I refer young people with substance use issues in Oxfordshire?
- Summary Care Records (SCR) – How can I access SCR
- Supply Issues – how can I communicate Medicines Supply Issues?
- Temporary Pharmacy Closure – What do I need to do?
- Training Resources – Where can I access my free online pharmacy training resources?
- Translated Health Resources – Where can I signpost patients to foreign language health information?
- Translation Services – How can I arrange translation services for a patient?
- Whistleblowing Policy – Appointing a Freedom to Speak Up Guardian
- Useful Links
- Alzheimer’s UK
- Asylum Seekers – NHS England Guidance to support HC2 applications
- Autism Berkshire
- Cancer Insight Pharmacy Newsletters by Cancer Research UK
- Centre for Pharmacy Postgraduate Education (CPPE)
- Frimley ICB
- Health & Social Care Information Centre (HSCIC)
- Healthwatch
- NHS England
- Oxfordshire & Berkshire West (BOB) ICB
- Oxfordshire Public Health
- Oxfordshire Safeguarding Children Board
- Pharmacist Support
- CPE